About delivery/shipping/payment method
- [About shipping products]
After receiving your order, we will ship it from our warehouse within 3 business days.
Depending on the destination, it may take up to 6 days including weekends and holidays, so please allow plenty of time when placing your order.
Also, please note that customers who use convenience store payment will be shipped after payment is confirmed.
*We do not ship on weekends and holidays.
- [About delivery contact]
We will contact you automatically after the shipping arrangements have been completed and the system has processed it. If the product arrives in the morning, there may be a time lag and we may contact you after delivery. Please be assured that it is not a double delivery.
We apologize for the inconvenience and thank you for your understanding.
- [About split delivery]
Depending on the contents of your order, it may be shipped from different warehouses, so it may be divided. In that case, we will bear the split shipping fee.
- [Regarding ordinary mail]
Orders for parts, etc. may be delivered by ordinary mail of Japan Post in order to reduce the burden of shipping to the customer. In that case, please note that it will be posted by post without a tracking number.
*It may take up to 6 days for delivery if there are weekends and holidays in between. Please allow plenty of time when placing your order.
- [About gift delivery]
Please note that we do not offer gift wrapping or presents.
- 【about shipping cost】
As a system, if you purchase Yamato Transport/Yu-Packet delivery products and Yu-Pack delivery products at the same time, the shipping fee will be doubled. In that case, we will refund the shipping fee, so we apologize for the inconvenience, but please understand.
If you are looking for a large item, there will be an additional shipping charge.
In addition, please note that it will not be eligible for free shipping with a total purchase of 8800 yen.